Information we receive
When you request product pricing, ask for support, or join the pantry mailing list, we receive details you choose to provide: name, email, mobile number, product selections and question. We also log limited website interaction data including session identifiers, referral campaign parameters and click events to understand how the website is used.
Why we use it
We use enquiry details to respond to requests, manage the lead in the Puraatva CMS, and investigate support issues. We use the mailing-list email for updates only when the separate email opt-in is selected. WhatsApp follow-ups are recorded as permitted only when its optional checkbox is selected.
Optional Google Analytics
Google Analytics 4 and Google Tag Manager is used only when you select Accept analytics in the website preferences panel. If enabled, it may collect page views, product interests, gallery interactions and confirmed enquiry or mailing-list completion events using Google cookies and browser identifiers. Puraatva does not send names, emails, phone numbers, messages or private CMS lead IDs to Google Analytics. You may decline or withdraw this optional tracking using the Analytics preferences control on the site. Essential first-party enquiry records and limited operational events may still be processed to operate the website.
How it is stored
Customer enquiries are recorded in a protected Firebase/Google Cloud-backed Puraatva CMS. An enquiry list may be saved locally in your browser so you can complete a quotation request. This site currently does not process payments or store payment card information.
Retention and choices
Enquiry deletion is managed by the Puraatva team; an automatic deletion schedule has not yet been configured. To request access, correction, deletion, or withdrawal of marketing consent, submit a support request through the contact form. Please provide the email or phone used in the request so the team can locate the record.
Important distinction
Submitting a product enquiry permits a response about that request. It does not automatically opt you into unrelated marketing. A separate checkbox is provided for WhatsApp or newsletter communications.