Website transactions
No online orders or payments are accepted through this website at present. Consequently, placing an enquiry does not create an order to cancel or a payment to refund.
Separate purchases
If a sale is later agreed outside the website, the responsible Puraatva representative must provide the applicable cancellation, damage, quality, replacement, returns and refund terms before purchase. These terms have not yet been approved for general online orders.
Customer support
For an issue with an existing separately arranged purchase, use the contact form, select “Quality / returns” and provide your transaction reference. The team must confirm and resolve the request based on the applicable agreement and law.